Shipping and Delivery Policy

Last Updated: September 18, 2025

This Shipping and Delivery Policy ("Policy") is part of our Terms and Conditions and governs the shipping and delivery process for all purchases made on the Dietox Nutrition website. We are dedicated to providing a timely and reliable delivery service.

1. Order Processing Time
All orders placed on our website are processed and prepared for shipment within 1-2 business days (Monday to Friday, excluding public holidays) after the order is confirmed. During high-volume periods, such as sales or holidays, processing times may be extended.

2. Shipping and Delivery

2.1 Domestic Shipping
We offer shipping across all states within India. Once an order is processed, the estimated delivery time is 5-7 business days, depending on the destination. Please note that this is an estimate, and actual delivery times may vary due to factors such as weather, courier service delays, or remote locations.

2.2 Shipping Costs
Shipping costs are calculated at checkout based on your order value, destination, and the chosen shipping method. We may offer free shipping promotions from time to time, which will be announced on our website.

3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to the courier's website. You can use this tracking number to monitor the status and progress of your shipment. Please allow up to 24 hours for the tracking information to be updated by the courier.

4. Risk of Loss
The risk of loss or damage to the products passes to you upon our delivery of the products to the shipping carrier. We are not responsible for any items lost or damaged during transit. However, if your package arrives damaged, please document the condition with photos and contact our customer support team immediately so we can assist you.

5. Incorrect or Incomplete Addresses
It is your responsibility to provide a complete and accurate shipping address at the time of purchase. We are not liable for any delays or non-delivery of packages due to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for the reshipping costs.

6. Delivery Issues
If you encounter any issues with the delivery of your order, such as a significant delay or a lost package, please contact the courier service directly with your tracking number. If the issue is not resolved, please contact us for further assistance.

7. Contact Us

If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at:

• Email: info@dietoxnutrition.com

• Phone: +91 - 9319357457

• Address: Shop No.6 First Floor, Baldev Road, Tundla, Firozabad, U.P. 283204