Cancellation and Refund Policy

Last Updated: September 18, 2025

This Cancellation and Refund Policy ("Policy") is part of our Terms and Conditions and governs the process for cancelling orders and requesting refunds for purchases made on the Dietox Nutrition website. We are committed to ensuring a smooth and transparent experience for all our customers.

1. Order Cancellation

1.1 Cancellation Window
You may cancel your order at any time before it has been shipped. Once your order has been shipped, it cannot be canceled.

1.2 How to Cancel an Order
To cancel an order, you must contact our customer support team immediately with your order number. You can reach us via:

• Email: info@dietoxnutrition.com

• Phone: +91 - 9319357457
  
  

We will verify the shipping status of your order and, if it has not been shipped, we will process the cancellation and initiate a full refund.

2. Returns and Replacements

2.1 Eligibility for Return
We accept returns and offer replacements only in the following situations:

• The product delivered is damaged or defective.

• The product delivered is incorrect (different from what you ordered).

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging with all tags and seals intact.

2.2 Return Request Timeframe
You must raise a return request within 7 days from the date of delivery. After this period, we will not be able to accept any return requests.

2.3 Non-Returnable Items
For health and hygiene reasons, we cannot accept returns for products that have been used, opened, or have a broken seal. We also cannot accept returns for products that are not defective or damaged.

2.4 How to Initiate a Return
To initiate a return, please contact our customer support team with the following information:

• Your order number

• A clear reason for the return (e.g., "damaged item")

• Photographic or video evidence of the damaged, defective, or incorrect product

Once we receive your request, our team will review it and provide instructions on how to return the product. Please do not send the product back to us until your return request has been approved.

3. Refunds

3.1 Refund Process
Once your returned item is received and inspected, we will notify you of the status of your refund. If the return is approved, your refund will be processed.

3.2 Refund Method
Refunds will be issued to the original payment method used for the purchase.

3.3 Refund Timeframe
Refunds are typically processed within 7-10 business days after the return has been approved. The time it takes for the refund to appear on your bank statement or credit card may vary depending on your bank's policies.

4. Contact Us

If you have any questions or need to initiate a cancellation or return, please contact us at:

• Email: info@dietoxnutrition.com

• Phone: +91 - 9319357457

• Address: Shop No.6 First Floor, Baldev Road, Tundla, Firozabad, U.P. 283204